Terms of Service
Terms of Service
Effective Date: 1 February 2026 Last Updated: 1 February 2026
1. Introduction and Acceptance
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and Keito (“we”, “us”, or “our”) governing your access to and use of the Keito time tracking and invoicing platform, including our website at https://keito.ai, web application, mobile applications, and any related services (collectively, the “Service”).
By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.
If you are entering into these Terms on behalf of a company, organisation, or other legal entity (“Organisation”), you represent and warrant that you have the authority to bind that Organisation to these Terms, and references to “you” shall include that Organisation.
Contact Information: Keito Website: https://keito.ai Email: support@keito.ai
2. Definitions
In these Terms, the following definitions apply:
- “Account” means your registered user account to access the Service.
- “Authorised Users” means individuals permitted by you to access and use the Service under your Account or Organisation.
- “Customer Data” means all data, information, and content that you or your Authorised Users submit, upload, or enter into the Service.
- “Documentation” means the user guides, help articles, and other materials we make available describing the functionality of the Service.
- “Intellectual Property Rights” means patents, copyright, database rights, trade marks, designs, know-how, confidential information, and all other intellectual property rights.
- “Organisation” means a company, partnership, or other entity that subscribes to the Service.
- “Subscription” means the agreement under which you pay to access the Service.
- “Subscription Period” means the period during which you have paid access to the Service.
3. Eligibility and Registration
3.1 Age Requirement
You must be at least 18 years old to create an Account and use the Service. By using the Service, you represent and warrant that you meet this age requirement.
3.2 Accurate Information
When registering for an Account, you agree to provide accurate, current, and complete information. You must keep your Account information up to date throughout your use of the Service.
3.3 Account Security
You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must notify us immediately at support@keito.ai if you become aware of any unauthorised access to or use of your Account.
3.4 One Account Per User
Each individual may maintain only one Account. Creating multiple Accounts to circumvent usage limits, avoid fees, or for any other purpose is prohibited.
4. The Service
4.1 Service Description
Keito provides a cloud-based platform for time tracking, project management, and invoicing. The Service enables you to:
- Record and track time spent on tasks and projects
- Manage projects, clients, and team members
- Generate invoices and financial reports
- Integrate with third-party accounting software
4.2 Service Availability
We strive to ensure the Service is available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:
- Scheduled maintenance (we will endeavour to provide advance notice where practicable)
- Emergency maintenance or security updates
- Circumstances beyond our reasonable control
4.3 Modifications to the Service
We reserve the right to modify, update, or discontinue any aspect of the Service at any time. For material changes that adversely affect your use of the Service, we will provide reasonable advance notice. Your continued use of the Service following any changes constitutes acceptance of those changes.
4.4 Beta Features
We may offer beta or experimental features (“Beta Features”). Beta Features are provided “as is” without any warranties, may contain errors, and may be modified or discontinued at any time without notice.
5. Subscriptions and Payment
5.1 Subscription Plans
Access to certain features of the Service requires a paid Subscription. Details of available plans, features, and pricing are available on our website at https://keito.ai/pricing.
5.2 Free Trial
We may offer a free trial period for new users. At the end of the trial period, you must subscribe to a paid plan to continue accessing premium features. We may modify or discontinue free trials at any time.
5.3 Billing and Payment
- Payment Method: You must provide a valid payment method to subscribe to a paid plan.
- Billing Cycle: Subscriptions are billed in advance on a monthly or annual basis, depending on your selected plan.
- Automatic Renewal: Subscriptions automatically renew at the end of each Subscription Period unless you cancel before the renewal date.
- Price Changes: We may change Subscription prices upon 30 days’ written notice. Price changes will take effect at the start of your next Subscription Period.
5.4 Value Added Tax (VAT)
All prices are exclusive of VAT unless otherwise stated. If you are a UK customer, VAT will be added at the prevailing rate (currently 20%). If you are a business customer in the UK or EU and are registered for VAT, you must provide a valid VAT registration number. Reverse charge provisions may apply to business customers in accordance with applicable VAT legislation.
5.5 Failed Payments
If a payment fails, we will notify you and attempt to process the payment again. If payment remains unsuccessful after 7 days, we may suspend your access to the Service until payment is received.
5.6 Refunds
Subscription fees are generally non-refundable except where required by law or as set out in Section 6 (Consumer Rights). If you believe you are entitled to a refund, please contact us at support@keito.ai.
6. Consumer Rights
6.1 Application
This Section 6 applies only if you are a consumer (an individual acting for purposes that are wholly or mainly outside your trade, business, craft, or profession) and are resident in the United Kingdom.
6.2 Right of Withdrawal
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your Subscription within 14 days of purchase without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email to support@keito.ai). If you cancel within this period, we will reimburse all payments received from you without undue delay and in any event within 14 days.
6.3 Waiver of Withdrawal Right
If you begin using the Service during the 14-day withdrawal period, you acknowledge that you will lose your right of withdrawal once the Service has been fully performed. By accessing the Service immediately after purchase, you expressly consent to the immediate provision of the Service and acknowledge that you will lose your right of withdrawal.
6.4 Statutory Rights
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
7. Acceptable Use
7.1 Permitted Use
You may use the Service only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the Service, and the use by your Authorised Users, complies with all applicable laws and regulations.
7.2 Prohibited Conduct
You must not, and must not permit others to:
Misuse of the Service:
- Use the Service in any way that violates applicable laws or regulations
- Use the Service to transmit harmful, offensive, or illegal content
- Interfere with or disrupt the integrity or performance of the Service
- Attempt to gain unauthorised access to the Service or its related systems
Technical Restrictions:
- Reverse engineer, decompile, or disassemble any part of the Service
- Copy, modify, or create derivative works of the Service
- Remove or alter any proprietary notices or labels on the Service
- Use automated means (bots, scrapers, etc.) to access the Service without our written consent
Security and Abuse:
- Introduce viruses, malware, or other harmful code
- Attempt to probe, scan, or test the vulnerability of the Service
- Use the Service to send unsolicited communications (spam)
- Impersonate any person or entity or misrepresent your affiliation
7.3 Enforcement
We reserve the right to investigate and take appropriate action against violations of this Section, including removing content, suspending or terminating Accounts, and reporting to law enforcement authorities.
8. Customer Data
8.1 Ownership
You retain all ownership rights in your Customer Data. We do not claim any ownership interest in your Customer Data.
8.2 Licence to Keito
You grant us a limited, non-exclusive, royalty-free licence to use, process, and store your Customer Data solely as necessary to provide the Service and as described in our Privacy Policy.
8.3 Data Protection
We process personal data contained in your Customer Data in accordance with our Privacy Policy (available at https://keito.ai/privacy) and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
8.4 Your Responsibilities
You are responsible for:
- Ensuring you have the right to upload and process Customer Data through the Service
- Obtaining all necessary consents from individuals whose data you process
- Complying with applicable data protection laws in relation to your Customer Data
- Maintaining appropriate backups of your Customer Data
8.5 Data Processing Agreement
Where you process personal data of third parties using the Service, the terms of our Data Processing Agreement (available upon request) shall apply.
8.6 No Use for AI Training
We do not use your Customer Data to train artificial intelligence or machine learning models. Your data remains private and is used only to provide you with the Service.
9. Intellectual Property
9.1 Our Intellectual Property
The Service, including all software, designs, text, graphics, logos, and other content (excluding Customer Data), is owned by us or our licensors and is protected by copyright, trade mark, and other Intellectual Property Rights. All rights not expressly granted are reserved.
9.2 Limited Licence
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business or personal purposes during your Subscription Period.
9.3 Restrictions
You may not:
- Sublicense, sell, rent, or lease the Service to any third party
- Use our trade marks, logos, or branding without our prior written consent
- Frame or mirror any part of the Service without our permission
9.4 Feedback
If you provide us with suggestions, ideas, or feedback regarding the Service (“Feedback”), you grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use, modify, and incorporate such Feedback into the Service without any obligation to you.
10. Third-Party Services
10.1 Integrations
The Service may integrate with third-party applications and services, including accounting software such as Xero. Your use of third-party services is subject to their respective terms and conditions.
10.2 No Endorsement
We do not endorse, warrant, or assume responsibility for any third-party services. Your relationship with third-party service providers is solely between you and the relevant provider.
10.3 Data Sharing
When you enable integrations, certain Customer Data may be shared with third-party services. You authorise us to share such data as necessary to provide the integrated functionality. Please review the privacy policies of third-party services before enabling integrations.
11. Confidentiality
11.1 Confidential Information
Each party may receive confidential or proprietary information of the other party (“Confidential Information”). Confidential Information includes, but is not limited to, business plans, financial information, Customer Data, and technical information about the Service.
11.2 Obligations
The receiving party agrees to:
- Protect Confidential Information using the same degree of care it uses for its own confidential information (but no less than reasonable care)
- Use Confidential Information only for purposes permitted under these Terms
- Not disclose Confidential Information to third parties without the disclosing party’s consent
11.3 Exceptions
Confidential Information does not include information that:
- Is or becomes publicly available through no fault of the receiving party
- Was rightfully known to the receiving party prior to disclosure
- Is independently developed by the receiving party without use of Confidential Information
- Is lawfully obtained from a third party without restriction
12. Warranties and Disclaimers
12.1 Our Warranties
We warrant that:
- We have the right to provide the Service
- The Service will perform substantially in accordance with the Documentation
- We will provide the Service with reasonable skill and care
12.2 Disclaimer
Except as expressly set out in these Terms:
- The Service is provided “as is” and “as available”
- We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement
- We do not warrant that the Service will be error-free, uninterrupted, or secure
12.3 No Professional Advice
The Service provides tools for time tracking and invoicing but does not constitute professional accounting, tax, or legal advice. You should consult appropriate professionals for such matters.
13. Limitation of Liability
13.1 Exclusion of Certain Losses
To the maximum extent permitted by law, we shall not be liable for any:
- Loss of profits, revenue, business, or anticipated savings
- Loss of data or corruption of data (beyond our obligation to restore from backups where available)
- Loss of goodwill or reputation
- Indirect, incidental, special, or consequential damages
13.2 Cap on Liability
Our total aggregate liability arising out of or in connection with these Terms shall not exceed the greater of:
- The total fees paid by you in the 12 months preceding the claim; or
- One hundred pounds sterling (GBP 100)
13.3 Exceptions
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded or limited under English law
13.4 Basis of Bargain
The limitations in this Section reflect the allocation of risk between the parties and are an essential basis of the bargain between us. The Service would not be provided without these limitations.
14. Indemnification
14.1 Your Indemnity
You agree to indemnify, defend, and hold harmless Keito and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to:
- Your use of the Service in violation of these Terms
- Your Customer Data or your use thereof
- Your violation of any applicable law or third-party rights
- Any dispute between you and your Authorised Users or clients
14.2 Procedure
We will promptly notify you of any claim subject to indemnification and provide reasonable cooperation in the defence of such claim. You shall not settle any claim that admits liability on our part without our prior written consent.
15. Term and Termination
15.1 Term
These Terms commence when you create an Account and continue until terminated in accordance with this Section.
15.2 Termination by You
You may terminate your Account at any time by:
- Cancelling your Subscription through your Account settings
- Contacting us at support@keito.ai
Termination will be effective at the end of your current Subscription Period. No refunds will be provided for any unused portion of your Subscription, except where required by law.
15.3 Termination by Us
We may suspend or terminate your Account immediately if:
- You breach any material provision of these Terms
- You fail to pay any fees when due
- We are required to do so by law
- We discontinue the Service (with reasonable notice)
15.4 Effect of Termination
Upon termination:
- Your right to access the Service will cease immediately
- We will retain your Customer Data for 30 days, during which you may export your data
- After 30 days, we may delete your Customer Data (except where retention is required by law)
- Sections that by their nature should survive termination will continue in effect
15.5 Survival
The following Sections shall survive termination: 2 (Definitions), 8.1 (Ownership of Customer Data), 9 (Intellectual Property), 11 (Confidentiality), 12 (Warranties and Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), 16 (Governing Law), and 17 (Dispute Resolution).
16. Governing Law and Jurisdiction
16.1 Governing Law
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
16.2 Jurisdiction
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, provided that this shall not prevent us from seeking injunctive relief in any jurisdiction.
16.3 Consumer Rights
If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions.
17. Dispute Resolution
17.1 Informal Resolution
Before initiating any formal proceedings, you agree to contact us at support@keito.ai to attempt to resolve any dispute informally. We will endeavour to resolve disputes within 30 days.
17.2 Complaints
If you have a complaint about the Service, please contact us at support@keito.ai with details of your complaint. We aim to acknowledge complaints within 5 business days and provide a full response within 14 business days.
18. General Provisions
18.1 Entire Agreement
These Terms, together with our Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.
18.2 Amendment
We may amend these Terms at any time by posting the revised Terms on our website. Material changes will be notified to you via email or through the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the amended Terms.
18.3 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations without your consent, including in connection with a merger, acquisition, or sale of assets.
18.4 Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
18.5 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
18.6 Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemic, war, terrorism, labour disputes, or failures of third-party services.
18.7 Third-Party Rights
These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.
18.8 Notices
Notices to you will be sent to the email address associated with your Account. Notices to us should be sent to support@keito.ai. Notices are deemed received when sent by email (unless the sender receives a delivery failure notification).
18.9 Relationship of Parties
These Terms do not create any partnership, joint venture, employment, or agency relationship between you and us.
19. Contact Us
If you have any questions about these Terms, please contact us:
Email: support@keito.ai Website: https://keito.ai/contact
Mailing Address: Keito United Kingdom
Acknowledgment
By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
End of Terms of Service