Intercom holds the customer conversations. Keito captures the billable hours behind every reply, escalation, and resolution so support work reaches the invoice instead of being written off as overhead.
Conversation review
Support billing
$19.2k
Active work
24
Reviewed
91%
Ready to bill
$18.4k
Time captured with context
intercom time tracking
Billing review complete
Client and project checked
Invoice evidence ready
Approved summary prepared
intercom time tracking needs more than a timer. The billing record has to keep client, project, approval, and invoice context together before the work reaches finance.
Group work by client, project, issue, branch, or repository reference so time reports explain what changed, not just who was online.
Use approvals and project summaries to catch unassigned work, non-billable research, and time that needs a clearer client note.
Export clean summaries that connect delivery activity to project budgets, retainers, and invoices without exposing internal noise.
Intercom support billing
Intercom is the front door for a growing number of outsourced support and customer success teams. An agency that runs first-line support for several SaaS clients handles hundreds of Intercom conversations a week — answering product questions, triaging bugs, escalating to engineering, and writing follow-up macros. That work is the service the agency sells, yet most teams have no structured place to record how much billable time each client consumed. The conversation count lives in Intercom reporting, but the billable hour record — who worked the queue, for which client, on what kind of issue, and whether it falls inside the retainer or counts as overage — gets reconstructed from memory at the end of the month. The result is under-billing on heavy-support clients and disputes when a client questions an overage line. Keito gives support agencies a place to attribute Intercom work to client and project as it happens. Agents log billable time against the right engagement, team leads review entries before they reach finance, and reviewed billing summaries explain support effort in client language — by conversation type and resolution outcome rather than as a raw ticket export. Intercom continues to run the conversations; Keito makes the billable hours behind them defensible.
Track Intercom support time against the right client, project, and retainer
Review conversation hours before they appear as billable or overage lines
Produce billing summaries that explain support effort, not just ticket counts
Workflow fit
Keito keeps intercom time tracking connected to client, project, billable status, approval, and invoice context before the work reaches finance.
Track Intercom support time against the right client, project, and retainer
Review conversation hours before they appear as billable or overage lines
Produce billing summaries that explain support effort, not just ticket counts
Keito is designed for technical teams that need billing records to reflect real delivery work without pushing every developer into finance tooling. The Keito CLI, GitHub Action, and Agent Skill log time from the terminal, CI jobs, pull requests, and AI coding sessions directly.
Managers can separate billable implementation, non-billable discovery, support, and internal work before reports leave the team.
Use tracked engineering work for invoice backup, project profitability, and retainer reviews without stitching together several spreadsheets.
The difference is not just recording time. It is whether the record can support billing, project decisions, and client conversations.
Support conversation vs billing record
Keito keeps intercom time tracking tied to clients, projects, billable status, approvals, and billing summaries in one workspace.
Typical setups capture time in one tool and rebuild the billing explanation later from exports, comments, or spreadsheet cleanup.
Review before invoicing
Managers review entries before they become invoice evidence, so missing context is fixed internally rather than during a client dispute.
Raw timer exports usually reach finance before delivery leads have confirmed whether the work is billable, complete, or client-ready.
Predictable team pricing
Flat-rate plans let delivery staff, reviewers, contractors, and finance users participate without per-seat pricing friction.
Per-seat time trackers make teams choose between clean billing participation and controlling tool spend.
Use a workspace where time is captured against the right client and project, reviewed before invoicing, and exported as billing evidence. Keito is built around that workflow, so intercom time tracking is not separated from the approval and invoice context it needs.
Yes. Keito tracks work by client, project, person, billable status, and review state, then turns approved records into client-ready summaries. That makes it useful when intercom time tracking needs to support billing, profitability, and client reporting rather than just attendance.
A generic timer records duration. Keito records billable context: who did the work, which client and project it belongs to, whether it has been reviewed, and how it should appear in billing evidence.
Solo is built for one human owner and unlimited AI agents. Pro adds human teammates. Business adds integrations, exports, and online invoice payments.
One human owner
For independent consultants, freelancers, and small studios running work with AI agents.
Team collaboration
For teams that need shared workspaces, approvals, and team-level project visibility.
Advanced operations
For organizations that need integrations, exports, online payments, and stronger controls.
AI agents do not count as human seats on any plan.
Solo, Pro, and Business can use API keys for agent workflows.
Stripe payments, exports, Xero, and QuickBooks are on Business.
Start with Solo, add people on Pro when you need reviewers or collaborators, and see how Keito turns tracked effort into clearer reports.