Keito gives managed service providers a dedicated billing record for time-and-materials work: project hours captured by client engagement, reviewed before billing closes, and summarised for invoice evidence.
Billing review
T&M hours
94h
Active work
24
Reviewed
91%
Ready to bill
$18.4k
Time captured with context
managed service provider time tracking
Billing review complete
Client and project checked
Invoice evidence ready
Approved summary prepared
managed service provider time tracking needs more than a timer. The billing record has to keep client, project, approval, and invoice context together before the work reaches finance.
Record time by client, project, and team member role so billing reports reflect actual team composition without needing a separate tracking system per person.
Give project leads a combined view of who worked on what, what is billable, and whether the team effort matches the client story before invoice prep starts.
Produce summaries that explain team effort by deliverable, milestone, or service area so clients understand what they are paying for.
MSP T&M billing accuracy
MSPs typically bill clients a monthly retainer for standard managed services and time-and-materials rates for projects, emergencies, and out-of-scope requests. The retainer is predictable. The T&M work is not — and that is where billing accuracy breaks. PSA tools like ConnectWise and Autotask capture ticket time, but project work, advisory sessions, and strategic engagements often happen outside tickets. Keito provides the T&M billing layer for that work: time captured by client engagement, reviewed by the account manager, and summarised for invoice backup before the monthly billing cycle closes.
Track T&M project and advisory hours by client engagement outside PSA ticketing
Review billable MSP work before adding it to the monthly client invoice
Summarise out-of-scope and project hours as clear invoice evidence
Workflow fit
Keito keeps managed service provider time tracking connected to client, project, billable status, approval, and invoice context before the work reaches finance.
Track T&M project and advisory hours by client engagement outside PSA ticketing
Review billable MSP work before adding it to the monthly client invoice
Summarise out-of-scope and project hours as clear invoice evidence
Keito flat pricing means project leads can add contractors, specialists, and reviewers without facing a billing escalation each time the delivery team changes composition.
Keito is designed for teams who move fast. It captures the minimum needed for billing accuracy: client, project, task, and billable status, without turning every entry into a form.
Project leads can see all team contributions to a client engagement, not just their own entries, so the billing review is a single step rather than an aggregation exercise.
The difference is not just recording time. It is whether the record can support billing, project decisions, and client conversations.
PSA ticketing vs billable T&M project hours
Keito keeps managed service provider time tracking tied to clients, projects, billable status, approvals, and billing summaries in one workspace.
Typical setups capture time in one tool and rebuild the billing explanation later from exports, comments, or spreadsheet cleanup.
Review before invoicing
Managers review entries before they become invoice evidence, so missing context is fixed internally rather than during a client dispute.
Raw timer exports usually reach finance before delivery leads have confirmed whether the work is billable, complete, or client-ready.
Predictable team pricing
Flat-rate plans let delivery staff, reviewers, contractors, and finance users participate without per-seat pricing friction.
Per-seat time trackers make teams choose between clean billing participation and controlling tool spend.
The best way to manage managed service provider time tracking is to capture work at source, attach it to the right client and project, review it before invoicing, and use the reviewed record as billing evidence. Keito is built around that workflow so time, approvals, and invoice context stay connected.
Yes. Keito helps with managed service provider time tracking by tracking work by client, project, task, person, billable status, and review state, then turning approved records into client-ready summaries. That makes the data useful for billing, profitability, and client reporting rather than just attendance.
Keito is different because it treats time as billing evidence, not just duration. A generic timer records how long something took; Keito records who did the work, where it belongs, whether it was reviewed, and how it should appear in client billing context.
A project lead or delivery manager should review managed service provider time tracking before invoicing because they can confirm whether the work is billable, complete, and explained in client language. Keito gives reviewers a shared workspace for checking team entries before the billing record leaves the delivery team.
A client-ready managed service provider time tracking report should include the client, project, task, contributor, billable status, approval state, and a concise explanation of the work completed. Keito keeps those details connected so reports can answer client questions without exposing internal delivery noise.
Solo includes 1 licensed user, unlimited AI agents, Mac desktop and iOS apps, Stripe payments, and standard CSV and Excel exports. Pro adds your team. Business adds integrations, planning, advanced reporting, and stronger controls.
1 licensed user
For independent consultants, freelancers, and small studios running work with AI agents.
Team collaboration
For teams that need shared workspaces, approvals, and team-level project visibility.
Advanced operations
For organizations that need integrations, planning, advanced reporting, and stronger controls.
AI agents do not require licenses on any plan.
Solo, Pro, and Business can use API keys for agent workflows.
Solo, Pro, and Business include standard CSV and Excel data export.
Start with Solo, add people on Pro when you need reviewers or collaborators, and see how Keito turns tracked effort into clearer reports.