Keito is a standalone workspace where billable hours, AI-assisted delivery costs, write-down decisions, and invoice evidence are reviewed together — adopted on its own terms, without standing up the operational hub of a unified MSP platform to get a reviewed record of billable work.
Illustrative review queue
Illustrative billing cycle
Evidence approved
Entries reviewed
198
Write-downs decided
6
Engagements cleared
11
Project and advisory time attributed
Client and engagement context confirmed on entry
Billable-status questions settled
Out-of-scope and write-down calls decided before invoicing
Evidence released
Approved record handed to the team’s invoicing process
ConnectWise PSA, formerly known as ConnectWise Manage, is published as professional services automation that unifies service delivery, opportunities, procurement, billing, projects, and reporting in one connected system — and it sits at the centre of the wider ConnectWise platform alongside RMM, security, backup, quoting, and automation products. Keito asks a narrower question: does the reviewed record of billable client work need to live inside that hub, or can it stand on its own?
Set up clients, engagements, contributors, rates, reviewers, and billing periods in Keito as a self-contained workspace — no service boards, agreement structures, or platform modules need to exist before the first billable hour is captured.
AI-drafted and manually recorded entries queue for review, where thin descriptions, out-of-scope calls, rate questions, AI-assisted delivery costs, and write-down decisions are settled before the billing period closes.
Reviewed hours, costs, and decisions move to the team’s invoicing process through an export or API handoff the team designs and tests itself — Keito assumes no automatic ConnectWise import or synchronisation.
A platform hub and a billing record are different commitments
ConnectWise PSA is published as the operational centre of an MSP: ticketing and service management with SLA tracking, project management, sales and CRM, procurement, agreement management, time tracking entered by the minute against clients, projects, or tasks, automated recurring billing, invoicing, and custom dashboards — one connected system, positioned within a broader ConnectWise platform that also spans RMM, security, backup, quoting, and automation. Buyers should not treat ConnectWise as software missing time tracking or billing; both are published, documented capabilities, and the platform’s whole argument is that they work best connected to everything else. Keito starts from the opposite premise: the reviewed record of billable client work is worth adopting as its own product. It is a standalone workspace where AI-drafted and manually recorded entries, approved AI-agent and model costs, client and engagement attribution, descriptions, billable status, rate context, write-down decisions, approvals, and invoice evidence live in one reviewed workflow — with nothing invoiced until a reviewer signs it off. That suits teams whose billable work happens outside service boards — projects, advisory, strategy, AI-assisted delivery — and teams that do not want the shape of their billing record decided by the platform that runs their service desk. The boundary is deliberate: Keito is not a PSA and does not reproduce ConnectWise’s ticketing, SLA management, procurement, agreement engine, sales pipeline, or the wider platform’s RMM, security, or quoting products, and it claims no native ConnectWise integration, automatic import, or synchronisation. Before moving live time capture, fix system ownership, test representative exports or API handoffs, preserve historical records under the team’s retention policy, and agree rollback steps.
Keep ConnectWise PSA when the team wants tickets, projects, procurement, agreements, billing, and time tracking administered inside one connected platform
Choose Keito when the reviewed record of human and AI-assisted billable work deserves its own standalone workspace
Agree ownership, retention, tested handoffs, and rollback in writing before live capture moves anywhere
Workflow fit
Keito keeps ConnectWise time tracking alternative connected to client, project, billable status, approval, and invoice context before the work reaches finance.
Keep ConnectWise PSA when the team wants tickets, projects, procurement, agreements, billing, and time tracking administered inside one connected platform
Choose Keito when the reviewed record of human and AI-assisted billable work deserves its own standalone workspace
Agree ownership, retention, tested handoffs, and rollback in writing before live capture moves anywhere
Keito drafts time entries with AI from the work that actually happened and accepts typed, timed, API, CLI, and agent-sourced records, each carrying client, engagement, duration, description, and billable status into the same review queue.
Reviewers settle vague descriptions, out-of-scope calls, rate queries, and write-down decisions in one queue, so every line the client eventually sees has an owner and an explanation that outlives the invoice.
Approved AI-agent and model costs are recorded against the same client and engagement as the team’s hours, producing one delivery record per engagement — without implying any automatic activity feed from ConnectWise or another platform.
The difference is not just recording time. It is whether the record can support billing, project decisions, and client conversations.
Product shape
A standalone workspace for reviewed billable time, AI-assisted delivery costs, billing decisions, and invoice evidence.
ConnectWise PSA is published as one connected system for service delivery, opportunities, procurement, billing, projects, and reporting, at the centre of the wider ConnectWise platform.
How time is captured
AI-drafted, typed, timed, and agent-sourced entries that carry client and engagement context from the start, with nothing invoiced until a reviewer signs it off.
ConnectWise publishes time tracking entered by the minute against clients, projects, or tasks, covering billable and non-billable work, feeding its automated billing and agreement workflows.
What adoption involves
A self-contained workspace the team can stand up around clients, engagements, rates, and reviewers, with published flat team pricing.
ConnectWise positions PSA as the hub of a connected platform, and its public site provides pricing through a quote request rather than a published price list.
Data movement
Team-designed, tested exports and API handoffs moved in deliberate stages.
No native ConnectWise import, automatic synchronisation, or automatic reconciliation is assumed in either direction.
It is a different home for the team’s billable-time record than the PSA hub of a connected MSP platform. Keito is one such alternative: a standalone workspace where billable hours, approved AI-assisted work costs, write-down decisions, and invoice evidence are reviewed together before anything is invoiced — adopted on its own, without standing up service boards, agreements, or platform modules around it.
They sit at different altitudes. ConnectWise PSA, formerly known as ConnectWise Manage, is published as one connected system for an MSP’s operations — ticketing and service management, projects, sales, procurement, agreements, time tracking by the minute, automated recurring billing, invoicing, and reporting — positioned at the centre of the wider ConnectWise platform. Keito is only the reviewed record behind the invoice: captured hours, AI-assisted delivery costs, write-down decisions, and invoice evidence in one standalone workspace.
Stay with ConnectWise when the priority is running the whole operation — tickets, SLAs, projects, procurement, agreements, and billing — inside one connected system, especially when the team already relies on the wider ConnectWise platform for RMM, security, or quoting. Keito covers a narrower reviewed-billing workflow and is not a PSA, so it is the wrong choice if the team is really shopping for service management or platform consolidation.
It involves a staged move the team controls end to end: map clients, engagements, people, rates, reviewers, and billing cutoffs; pilot a representative group of clients; reconcile complete billing periods against the existing process; and retain historical ConnectWise records under the team’s retention policy. Keito does not offer a one-click or lossless ConnectWise migration, so every export or handoff should be tested before live capture changes.
Each reviewed record keeps the client, engagement, contributor, duration, description, billable status, rate context, reviewer, approval state, write-down decision, and billing period, with approved AI-agent and model costs attributed to the same engagement as the human hours. Ticket histories, agreement terms, SLA metrics, and procurement records are not part of this — they stay in the team’s PSA and accounting systems.
No. Keito claims no native ConnectWise integration, automatic import, activity ingestion, or two-way synchronisation. Capture in Keito is its own workflow — AI-drafted, typed, timed, API, CLI, and agent-sourced entries that pass review before becoming invoice evidence — and the team designs, tests, and approves any transfer between Keito, ConnectWise, its invoicing process, and its accounts. An MSP can keep ConnectWise for tickets, agreements, and the wider platform and run Keito alongside it as the billing-review record for project and advisory work.
Solo includes 1 licensed user, unlimited AI agents, Mac desktop and iOS apps, Stripe payments, and standard CSV and Excel exports. Pro adds your team. Business adds integrations, planning, advanced reporting, and stronger controls.
1 licensed user
For independent consultants, freelancers, and small studios running work with AI agents.
Team collaboration
For teams that need shared workspaces, approvals, and team-level project visibility.
Advanced operations
For organizations that need integrations, planning, advanced reporting, and stronger controls.
AI agents do not require licenses on any plan.
Solo, Pro, and Business can use API keys for agent workflows.
Solo, Pro, and Business include standard CSV and Excel data export.
Start with Solo, add people on Pro when you need reviewers or collaborators, and see how Keito turns tracked effort into clearer reports.