Keito is a standalone workspace where billable hours, AI-assisted delivery costs, write-down decisions, and invoice evidence are reviewed together — without licensing every contributor as an agent in a full professional services automation platform to get there.
Illustrative review queue
Illustrative billing cycle
Evidence ready
Entries reviewed
186
Write-downs decided
7
Engagements cleared
14
Project and advisory time attributed
Client and engagement context confirmed on entry
Out-of-scope work settled
Billable-status calls decided before invoicing
Evidence released
Approved record handed to the team’s invoicing process
HaloPSA publishes an all-inclusive professional services automation platform for managed service providers: ticketing and service management, project management, asset management with a CMDB, contract management, billing rules, reporting, workflow automation, and time tracking with automated timers and timesheet approvals — every capability in a single plan, licensed per agent. Keito asks a narrower question: where does the team review the record of billable client work, human and AI-assisted, before anything is invoiced?
Set up the clients, engagements, contributors, rates, reviewers, and billing periods that define the team’s billable record in Keito — and leave tickets, assets, and service-desk workflows wherever the team already runs them.
AI-drafted and manually recorded entries queue for review, where vague descriptions, out-of-scope calls, rate questions, AI-assisted delivery costs, and write-down decisions get settled while the work is still fresh enough to explain.
Hand reviewed hours, costs, and decisions to the team’s invoicing process through an export or API handoff the team designs and tests itself — Keito assumes no automatic HaloPSA import or synchronisation.
A PSA suite and a billing record are different purchases
HaloPSA is published as an all-inclusive professional services automation platform for managed service providers, and its time tracking is part of that whole: automated timers that start when the work starts, timesheets that are easy to view, adjust, and submit, timesheet approvals for manager visibility, a published distinction between time spent and time billed, and billing rules that allocate time to the agreements that pay for it. Around that sit ticketing and service management, project management, asset management with a CMDB, contract management, finance and invoicing workflows, profitability and agent-utilisation reporting, workflow automation, and Halo AI — published as a single plan priced per agent. Buyers should not treat HaloPSA as software missing time tracking or billing; both are published, integrated capabilities. Keito starts from a different question: does every person whose time belongs on an invoice need to be a licensed agent inside a service-desk platform? Keito is a standalone workspace where AI-drafted and manually recorded entries, approved AI-agent and model costs, client and engagement attribution, descriptions, billable status, rate context, write-down decisions, approvals, and invoice evidence live in one reviewed workflow on flat team pricing — with nothing invoiced until a reviewer signs it off. That suits teams whose billable work happens outside tickets — projects, advisory, strategy, AI-assisted delivery — and teams that want the billing record itself, not a service platform, to be the product they adopt. The boundary is deliberate: Keito is not a PSA and does not reproduce HaloPSA’s ticketing, service management, asset and CMDB records, contract engine, or customer portal, and it claims no native HaloPSA integration, automatic import, or synchronisation. Before moving live time capture, the team should fix system ownership, test representative exports or API handoffs, preserve historical records under its retention policy, and agree rollback steps.
Keep HaloPSA when the team wants tickets, projects, assets, contracts, billing, and time tracking administered inside one per-agent platform
Choose Keito when the reviewed record of human and AI-assisted billable work deserves its own workspace on flat team pricing
Agree ownership, retention, tested handoffs, and rollback in writing before live capture moves anywhere
Workflow fit
Keito keeps HaloPSA time tracking alternative connected to client, project, billable status, approval, and invoice context before the work reaches finance.
Keep HaloPSA when the team wants tickets, projects, assets, contracts, billing, and time tracking administered inside one per-agent platform
Choose Keito when the reviewed record of human and AI-assisted billable work deserves its own workspace on flat team pricing
Agree ownership, retention, tested handoffs, and rollback in writing before live capture moves anywhere
Keito drafts time entries with AI from the work that actually happened and accepts typed, timed, API, CLI, and agent-sourced records, each carrying client, engagement, duration, description, and billable status into the same review queue.
Reviewers settle vague descriptions, out-of-scope calls, rate queries, and write-down decisions in one place, so every line the client eventually sees has an owner and an explanation.
Approved AI-agent and model costs are recorded against the same client and engagement as the team’s hours, giving one delivery record per engagement — without implying any automatic activity feed from HaloPSA or another platform.
The difference is not just recording time. It is whether the record can support billing, project decisions, and client conversations.
Product shape
A standalone workspace for reviewed billable time, AI-assisted delivery costs, billing decisions, and invoice evidence.
HaloPSA publishes an all-inclusive PSA platform: ticketing and service management, project management, asset management with a CMDB, contract management, billing rules, reporting, automation, and time tracking.
How time is captured
AI-drafted, typed, timed, and agent-sourced entries that carry client and engagement context from the start, with nothing invoiced until a reviewer signs it off.
HaloPSA publishes automated timers that start when the work starts, timesheets with approvals, a time-spent versus time-billed distinction, and billing rules that allocate time to agreements.
How it is licensed
Capture and review are the whole product, on flat-rate team plans that do not count seats.
HaloPSA publishes a single all-inclusive plan priced per agent, so teams should confirm how many licensed agents their billing workflow needs.
Data movement
Team-designed, tested exports and API handoffs moved in deliberate stages.
No native HaloPSA import, automatic synchronisation, or automatic reconciliation is assumed in either direction.
It is a different home for the team’s billable-time record than an all-in-one professional services automation platform. Keito is one such alternative: a standalone workspace where billable hours, approved AI-assisted work costs, write-down decisions, and invoice evidence are reviewed together before anything is invoiced, adopted without licensing every contributor as an agent in a PSA suite.
They are different shapes of product. HaloPSA publishes an all-inclusive professional services automation platform for managed service providers — ticketing and service management, project management, asset management with a CMDB, contract management, billing rules, profitability reporting, and time tracking with automated timers and timesheet approvals — priced per agent on a single plan. Keito is only the reviewed record behind the invoice: captured hours, AI-assisted delivery costs, write-down decisions, and invoice evidence on flat team pricing.
Stay with HaloPSA when the priority is running the service desk — tickets, SLAs, assets, contracts, projects, and billing — inside one integrated, per-agent platform where time tracking is part of the operational workflow. Keito covers a narrower reviewed-billing workflow and is not a PSA, so it is the wrong choice if the team is really shopping for service management.
It involves a staged move the team controls end to end: map clients, engagements, people, rates, reviewers, and billing cutoffs; pilot a representative group of clients; reconcile complete billing periods against the existing process; and retain historical HaloPSA records under the team’s retention policy. Keito does not offer a one-click or lossless HaloPSA migration, so every export or handoff should be tested before live capture changes.
Each reviewed record keeps the client, engagement, contributor, duration, description, billable status, rate context, reviewer, approval state, write-down decision, and billing period, with approved AI-agent and model costs attributed to the same engagement as the human hours. Contract management, SLA reporting, and service-desk metrics are not part of this — they stay in the team’s PSA and accounting systems.
No. Keito claims no native HaloPSA integration, automatic import, activity ingestion, or two-way synchronisation. Capture in Keito is its own workflow — AI-drafted, typed, timed, API, CLI, and agent-sourced entries that pass review before becoming invoice evidence — and the team designs, tests, and approves any transfer between Keito, HaloPSA, its invoicing process, and its accounts. An MSP can keep HaloPSA for tickets, assets, and contracts and run Keito alongside it as the billing-review record for project and advisory work.
Solo includes 1 licensed user, unlimited AI agents, Mac desktop and iOS apps, Stripe payments, and standard CSV and Excel exports. Pro adds your team. Business adds integrations, planning, advanced reporting, and stronger controls.
1 licensed user
For independent consultants, freelancers, and small studios running work with AI agents.
Team collaboration
For teams that need shared workspaces, approvals, and team-level project visibility.
Advanced operations
For organizations that need integrations, planning, advanced reporting, and stronger controls.
AI agents do not require licenses on any plan.
Solo, Pro, and Business can use API keys for agent workflows.
Solo, Pro, and Business include standard CSV and Excel data export.
Start with Solo, add people on Pro when you need reviewers or collaborators, and see how Keito turns tracked effort into clearer reports.