Keito gives IT service companies the client billing layer that ticketing systems and PSA tools are not designed for: project time captured, reviewed, and summarised into invoice evidence.
Project billing
IT service hours
312h
Active work
24
Reviewed
91%
Ready to bill
$18.4k
Time captured with context
it services billing software
Billing review complete
Client and project checked
Invoice evidence ready
Approved summary prepared
it services billing software needs more than a timer. The billing record has to keep client, project, approval, and invoice context together before the work reaches finance.
Record billable time by client, project, task, and person so the billing source of truth is created during delivery, not reconstructed at month end.
Approve entries, expenses, and budget movement in one place so managers can catch missing context before finance creates the invoice.
Use the same tracked data for invoices, client summaries, margin reviews, and internal capacity conversations.
IT service billing accuracy
IT service companies face a billing gap that most tools do not address: the work that matters most to clients — strategic planning, architecture reviews, vendor negotiations, training, and project delivery — rarely fits inside a support ticket. Ticketing tools and PSA platforms capture incident and break-fix time well. They miss the advisory and project time that represents the highest billing value. Keito gives IT service teams a dedicated billing workspace for that work: time captured by client engagement and project, reviewed before billing closes, and summarised as clear invoice evidence that separates project work from retainer support.
Track IT project and advisory hours outside ticketing and PSA tools
Review billable work by client engagement before invoice preparation
Separate project billing from support retainer hours in client summaries
Workflow fit
Keito keeps it services billing software connected to client, project, billable status, approval, and invoice context before the work reaches finance.
Track IT project and advisory hours outside ticketing and PSA tools
Review billable work by client engagement before invoice preparation
Separate project billing from support retainer hours in client summaries
Keito keeps time, expenses, approvals, and client context together so the invoice is backed by the same record your team used to deliver the work.
Invite the people who capture, review, and explain client work without turning each new contractor or reviewer into another per-seat charge.
Spot budget drift, missed entries, and low-margin work before the month closes and the client conversation becomes harder.
The difference is not just recording time. It is whether the record can support billing, project decisions, and client conversations.
Ticketing time vs billable IT project hours
Keito keeps it services billing software tied to clients, projects, billable status, approvals, and billing summaries in one workspace.
Typical setups capture time in one tool and rebuild the billing explanation later from exports, comments, or spreadsheet cleanup.
Review before invoicing
Managers review entries before they become invoice evidence, so missing context is fixed internally rather than during a client dispute.
Raw timer exports usually reach finance before delivery leads have confirmed whether the work is billable, complete, or client-ready.
Predictable team pricing
Flat-rate plans let delivery staff, reviewers, contractors, and finance users participate without per-seat pricing friction.
Per-seat time trackers make teams choose between clean billing participation and controlling tool spend.
Use a workspace where time is captured against the right client and project, reviewed before invoicing, and exported as billing evidence. Keito is built around that workflow, so it services billing software is not separated from the approval and invoice context it needs.
Yes. Keito tracks work by client, project, person, billable status, and review state, then turns approved records into client-ready summaries. That makes it useful when it services billing software needs to support billing, profitability, and client reporting rather than just attendance.
A generic timer records duration. Keito records billable context: who did the work, which client and project it belongs to, whether it has been reviewed, and how it should appear in billing evidence.
Solo is built for one human owner and unlimited AI agents. Pro adds human teammates. Business adds integrations, exports, and online invoice payments.
One human owner
For independent consultants, freelancers, and small studios running work with AI agents.
Team collaboration
For teams that need shared workspaces, approvals, and team-level project visibility.
Advanced operations
For organizations that need integrations, exports, online payments, and stronger controls.
AI agents do not count as human seats on any plan.
Solo, Pro, and Business can use API keys for agent workflows.
Stripe payments, exports, Xero, and QuickBooks are on Business.
Start with Solo, add people on Pro when you need reviewers or collaborators, and see how Keito turns tracked effort into clearer reports.