Keito gives field service operations a billing record per job: technician time captured on-site, reviewed by dispatch or the operations lead, and ready for the invoice without manual reconciliation.
Billing review
Open service jobs
$12.6k
Active jobs
28
Tech hours
186h
Billable
92%
Service call hours captured
HVAC and maintenance contracts
Dispatch review complete
Time approved by job
Client invoices prepared
Per service call with tech detail
Field service billing depends on what each technician did on-site, not on the original job estimate.
Record time by client, project, and team member role so billing reports reflect actual team composition without needing a separate tracking system per person.
Give project leads a combined view of who worked on what, what is billable, and whether the team effort matches the client story before invoice prep starts.
Produce summaries that explain team effort by deliverable, milestone, or service area so clients understand what they are paying for.
Service job billing
Field service companies lose billing accuracy when technicians work from job cards, log time after the fact, or are pulled from one site to another mid-job. When a client questions a service invoice, the answer needs to come from a reviewed, per-call billing record — not from the dispatcher trying to remember who was on-site and for how long. Keito gives field service operations that record: every service call has a live billing view that dispatchers or operations leads can approve before the invoice goes out, whether the team runs five technicians or fifty.
Track technician hours by service call, contract, client, and work type in one billing workspace
Review actual time against the service agreement before invoicing to handle scope-creep calls cleanly
Produce client-ready summaries by technician, job type, and visit for service invoice backup
Workflow fit
Keito keeps field service time tracking connected to client, project, billable status, approval, and invoice context before the work reaches finance.
Track technician hours by service call, contract, client, and work type in one billing workspace
Review actual time against the service agreement before invoicing to handle scope-creep calls cleanly
Produce client-ready summaries by technician, job type, and visit for service invoice backup
Keito flat pricing means project leads can add contractors, specialists, and reviewers without facing a billing escalation each time the delivery team changes composition.
Keito is designed for teams who move fast. It captures the minimum needed for billing accuracy: client, project, task, and billable status, without turning every entry into a form.
Project leads can see all team contributions to a client engagement, not just their own entries, so the billing review is a single step rather than an aggregation exercise.
The difference is not just recording time. It is whether the record can support billing, project decisions, and client conversations.
Per-job billing records
Tag technician hours to a specific service call, client contract, and work type so billing reflects what was done, not the original estimate.
Generic time trackers show total hours but do not connect time to the specific service call and work type field service invoices require.
Technician coverage
Flat-rate pricing includes field technicians, dispatch leads, and billing staff in the time tracking workflow without adding per-seat costs as the team grows.
Per-seat pricing makes it expensive to give every technician and reviewer access, leading to tracking gaps that produce invoice disputes.
Contract and SLA billing
Track service contract hours against agreed SLA scope so the billing team can see contract consumption before invoices are issued.
Generic time tools show total time but not contract-level hours consumed versus the agreed service scope.
The most reliable method is a workspace where technicians log service time against the specific job, client, and work type as they complete each call. Dispatch or operations leads review entries for accuracy, compare them against the service agreement, and prepare invoices from reviewed records rather than from job card estimates.
Field service businesses need time tracking that supports per-call time capture, service contract billing, technician-level records, approval workflows for dispatch review, flat-rate pricing that includes all field staff, and invoice-ready export formats for billing software.
Keito lets you set up service contracts as billing scopes for each client. Technicians log time against the correct contract and work type, dispatch leads review entries against the SLA scope, and billing summaries show contract consumption before invoices are prepared. This prevents scope surprises at invoice time.
Yes. Keito supports billable classification at the time entry level. Technicians can mark an entry as emergency call, out-of-scope, billable, or non-billable when logging. This gives the billing team the information needed to decide whether to include extra calls on the standard invoice or issue a separate charge.
Solo is built for one human owner and unlimited AI agents. Pro adds human teammates. Business adds integrations, exports, and online invoice payments.
One human owner
For independent consultants, freelancers, and small studios running work with AI agents.
Team collaboration
For teams that need shared workspaces, approvals, and team-level project visibility.
Advanced operations
For organizations that need integrations, exports, online payments, and stronger controls.
AI agents do not count as human seats on any plan.
Solo, Pro, and Business can use API keys for agent workflows.
Stripe payments, exports, Xero, and QuickBooks are on Business.
Start with Solo, add people on Pro when you need reviewers or collaborators, and see how Keito turns tracked effort into clearer reports.