Keito captures time against clients, projects, and tickets, reviews it before invoicing, and produces billing summaries that fit retainer, project, and time-and-materials engagements.
Monthly billing review
Billable this period
$47.3k
Active work
24
Reviewed
91%
Ready to bill
$18.4k
Time captured with context
it services time tracking
Billing review complete
Client and project checked
Invoice evidence ready
Approved summary prepared
it services time tracking needs more than a timer. The billing record has to keep client, project, approval, and invoice context together before the work reaches finance.
Record time by client, project, and team member role so billing reports reflect actual team composition without needing a separate tracking system per person.
Give project leads a combined view of who worked on what, what is billable, and whether the team effort matches the client story before invoice prep starts.
Produce summaries that explain team effort by deliverable, milestone, or service area so clients understand what they are paying for.
IT services billing workflow
IT services firms rarely bill one way. The same team runs fixed-fee projects, monthly retainers, and time-and-materials work in the same week, and every model has a different billing rule. Retainer hours need to be tracked against the agreed allowance so overage is visible. Project hours need to be tracked against budget so margin does not slip. Time-and-materials work needs clean, defensible records because the client pays for every hour. When all of this lives in a ticketing tool that was never built for billing, finance ends up reconstructing the picture from tickets, timesheets, and memory at month end. Keito gives IT services teams one place to capture billable hours with the client, project, and engagement-type context they need. Engineers log time as they work, leads review it before invoicing, and Keito produces billing summaries that match each engagement model — so retainer overages are caught, project budgets are tracked, and time-and-materials invoices stand up to scrutiny.
Track hours across retainer, project, and time-and-materials engagements in one workspace
See retainer allowance consumption and project budget burn before billing closes
Review billable hours before they become invoices so client billing holds up
Workflow fit
Keito keeps it services time tracking connected to client, project, billable status, approval, and invoice context before the work reaches finance.
Track hours across retainer, project, and time-and-materials engagements in one workspace
See retainer allowance consumption and project budget burn before billing closes
Review billable hours before they become invoices so client billing holds up
Keito flat pricing means project leads can add contractors, specialists, and reviewers without facing a billing escalation each time the delivery team changes composition.
Keito is designed for teams who move fast. It captures the minimum needed for billing accuracy: client, project, task, and billable status, without turning every entry into a form.
Project leads can see all team contributions to a client engagement, not just their own entries, so the billing review is a single step rather than an aggregation exercise.
The difference is not just recording time. It is whether the record can support billing, project decisions, and client conversations.
Billing across mixed IT engagement models
Keito keeps it services time tracking tied to clients, projects, billable status, approvals, and billing summaries in one workspace.
Typical setups capture time in one tool and rebuild the billing explanation later from exports, comments, or spreadsheet cleanup.
Review before invoicing
Managers review entries before they become invoice evidence, so missing context is fixed internally rather than during a client dispute.
Raw timer exports usually reach finance before delivery leads have confirmed whether the work is billable, complete, or client-ready.
Predictable team pricing
Flat-rate plans let delivery staff, reviewers, contractors, and finance users participate without per-seat pricing friction.
Per-seat time trackers make teams choose between clean billing participation and controlling tool spend.
The best way to manage it services time tracking is to capture work at source, attach it to the right client and project, review it before invoicing, and use the reviewed record as billing evidence. Keito is built around that workflow so time, approvals, and invoice context stay connected.
Yes. Keito helps with it services time tracking by tracking work by client, project, task, person, billable status, and review state, then turning approved records into client-ready summaries. That makes the data useful for billing, profitability, and client reporting rather than just attendance.
Keito is different because it treats time as billing evidence, not just duration. A generic timer records how long something took; Keito records who did the work, where it belongs, whether it was reviewed, and how it should appear in client billing context.
A project lead or delivery manager should review it services time tracking before invoicing because they can confirm whether the work is billable, complete, and explained in client language. Keito gives reviewers a shared workspace for checking team entries before the billing record leaves the delivery team.
A client-ready it services time tracking report should include the client, project, task, contributor, billable status, approval state, and a concise explanation of the work completed. Keito keeps those details connected so reports can answer client questions without exposing internal delivery noise.
Solo includes 1 licensed user, unlimited AI agents, Mac desktop and iOS apps, Stripe payments, and standard CSV and Excel exports. Pro adds your team. Business adds integrations, planning, advanced reporting, and stronger controls.
1 licensed user
For independent consultants, freelancers, and small studios running work with AI agents.
Team collaboration
For teams that need shared workspaces, approvals, and team-level project visibility.
Advanced operations
For organizations that need integrations, planning, advanced reporting, and stronger controls.
AI agents do not require licenses on any plan.
Solo, Pro, and Business can use API keys for agent workflows.
Solo, Pro, and Business include standard CSV and Excel data export.
Start with Solo, add people on Pro when you need reviewers or collaborators, and see how Keito turns tracked effort into clearer reports.